Monthly Archives: December 2012

Integrity First

I remember hearing a silly question, “When is a door not a door?” The answer- “When it is ajar.” Get it? So my question is when is a liar not a liar? Of course the easy answer is when he … Continue reading

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Customer Service is Customer Serving

The other day I needed to do a presentation for a group. The subject was, “3 Keys to Becoming the Right Person”. As I prepared the address I had an idea; how about giving each of the people a hotel … Continue reading

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Private Leadership is Revealed Publicly

I met an author today who wrote a book I truly enjoyed and benefitted from. The book was on customer service, but it really went beyond that.  The book was a great reminder of the right way to treat the … Continue reading

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Passion, Enthusiam and Leadership

I was getting in a taxi to head for the airport in Dallas when a man asked if he could share the cab. “No problem, I’d love to have the company,” I replied. He got in and we exchanged introductions … Continue reading

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